At Luxury 2 Watch, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return policy. Please read the following guidelines carefully to ensure a smooth return process:
1. Eligibility for Returns:
- We accept returns within 30 days of the delivery date.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging with all tags and labels attached.
2. Initiating a Return: To initiate a return, please contact our customer support team at firstname.lastname@example.org with your order number and the reason for the return. We will provide you with instructions on how to proceed.
3. Return Shipping:
- Customers are responsible for return shipping costs, except in the case of a defective or incorrect item received.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
4. Inspection and Processing:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
5. Exchanges: We do not offer direct exchanges. If you need a different item, size, or color, please return the original item following the guidelines above and place a new order on our website.
6. Non-Returnable Items: Certain items are non-returnable, including gift cards and final sale items. Please check the product description before making a purchase.
7. Contact Us: If you have any questions about our return policy, feel free to contact our customer support team at email@example.com. We are here to assist you and ensure your satisfaction.
Thank you for choosing Luxury 2 Watch. We appreciate your business and aim to make your shopping experience as enjoyable as possible.